Privacy Policy
Last Updated: March 2026
At Spin Samurai, your privacy matters to us. This policy explains what personal information we collect, how we use it, and how we keep it safe. We operate in accordance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and — where relevant — the General Data Protection Regulation (GDPR).
By registering an account or using Spin Samurai's services, you agree to the terms set out in this policy.
1. Scope of This Policy
This policy applies to all personal information collected through Spin Samurai's website, mobile platform, and any related services — whether you are a registered player or simply browsing our site.
1.1 Who We Are
Spin Samurai is an online casino serving Australian players. We act as the data controller for all personal information collected through our platform, which means we are responsible for how that information is used and protected.
1.2 Updates to This Policy
We may revise this policy periodically to reflect changes in our practices or Australian law. Any updates will be reflected in the date at the top of this page. Where changes are significant, we will notify you directly by email.
2. What Information We Collect
We collect only the information we genuinely need to deliver our services, meet our legal obligations, and keep our platform secure.
2.1 Information You Provide
When you register or interact with our platform, you may share:
- Full name, date of birth, and residential address
- Contact details, including email address and phone number
- Identity documents for verification purposes (e.g. passport or driver's licence)
- Payment information used for deposits and withdrawals in AU$
2.2 Information We Collect Automatically
Certain data is gathered automatically when you use our site, including your IP address, device and browser type, session duration, login times, and in-game activity.
3. How We Collect Your Information
We use a few different methods to collect personal data, all of which are standard practice for licensed online casino operators.
3.1 Directly From You
The majority of your information comes directly from you — through registration forms, payment screens, or when you contact our support team.
3.2 Automatically via Our Platform
Some data is collected in the background through cookies, server logs, and tracking technologies as you navigate our website or app. Full details are provided in Section 6.
4. Why We Use Your Information
Every piece of data we collect is used for a specific and legitimate reason. We do not use your information for any purpose beyond what is described here.
4.1 To Run Your Account and Deliver Services
We use your data to open and manage your account, verify your identity, process deposits and withdrawals in AU$, and provide access to our games and betting services.
4.2 To Meet Legal and Regulatory Requirements
As a licensed gambling operator, we are required to carry out Know Your Customer (KYC) checks, monitor account activity, and comply with Australian anti-money laundering (AML) regulations. Your data helps us meet these obligations.
4.3 To Protect Our Platform and Players
We analyse account and transaction data to detect fraud, prevent unauthorised access, and maintain a fair and safe environment for all players.
4.4 To Communicate With You
We use your contact details to send account-related notifications, security alerts, and policy updates. Where you have opted in, we may also send promotional offers. You can opt out of marketing messages at any time.
5. How We Store and Protect Your Information
We apply strong security measures to keep your personal data safe from loss, misuse, or unauthorised access.
5.1 Security Standards
All data transmitted through our platform is protected using SSL/TLS encryption. Access to personal information within our organisation is strictly limited to staff who need it to do their job, and all relevant team members are trained in data handling responsibilities.
5.2 Where Your Data Is Stored
Your data may be held on servers in Australia or in other countries where our service providers operate. In all cases, we ensure appropriate protections are in place that meet the standards required under the APPs and, where applicable, GDPR.
6. Cookies
We use cookies to keep our platform running properly and to better understand how players interact with our site.
6.1 Types of Cookies We Use
- Essential cookies – needed for core site functions, such as keeping you logged in during a session
- Analytics cookies – help us understand player behaviour and improve our platform
- Marketing cookies – used to show relevant promotional content, only with your consent
6.2 Managing Cookies
You can review and update your cookie preferences at any time using the cookie settings panel on our website. Turning off essential cookies may limit how our platform works for you.
7. Who We Share Your Information With
We do not sell your personal data. We only share it when necessary and with parties that are bound by data protection obligations.
7.1 Trusted Service Providers
We work with third-party providers for payment processing, identity verification, customer support, and IT services. All providers are required to handle your data securely and only for the purposes we authorise.
7.2 Regulatory and Legal Authorities
We may be legally required to share your information with Australian regulators, law enforcement agencies, or courts. This includes disclosures related to AML compliance and responsible gambling obligations.
8. How Long We Keep Your Data
We hold your personal information only for as long as it is needed.
8.1 Account and Transaction Records
Account data and records of all financial transactions in AU$ are retained for a minimum of seven years following account closure, in line with Australian AML and regulatory requirements.
8.2 Marketing Preferences
If you have opted in to receive marketing from us, we retain your preference until you withdraw consent. You can do this at any time through your account settings or by unsubscribing from any marketing email.
9. Your Privacy Rights
Under the Australian Privacy Act 1988, you have a number of rights relating to your personal information.
9.1 What You Can Request
You have the right to access the personal data we hold about you, request corrections to any inaccurate information, ask us to delete your data (subject to legal retention requirements), and opt out of direct marketing at any time.
9.2 How to Submit a Request
Send your request to our privacy team using the contact details below. We will respond within 30 days. If you are not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
10. Contact Us
If you have questions about this policy or wish to exercise any of your privacy rights, please reach out to us.
10.1 Privacy Team
Email: privacy@spinsamurai.com
Postal Address: Spin Samurai Privacy Team, Australia
This policy is designed to give you a clear picture of how we handle your data at Spin Samurai. If anything is unclear, our team is happy to help.